Frequently Asked Questions

Visiting hours

We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access.

How do I find out about activities provided for the resident?

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the community.

Can children visit?

We encourage children to visit.

Can we bring a family pet to the community?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Coronado Heights Senior Living
Attn: ___________________ Room No. _____
2320 Ione Rd
Las Vegas, NV 89183

Consider using our Send a Greeting feature on the website. You can choose from a variety of post cards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our community. Our email feature is free of charge.

Is smoking permitted?

For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas in the outdoor areas.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the Wellness Director before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available. We also offer manicures and pedicures. Prices and times for these services are provided at the front desk.

Will my loved one’s room have a television?

We recommend that you bring your television from home. Please check with the front desk on size restrictions and installation. We do offer a common room for TV viewing. Television service is available in every room. Cable television will be provided by the community but the actual television will need to be provided by the resident. We offer access to cable television for all residents in their rooms at no additional fee.

Will my loved one have telephone access?

You are welcome to bring you own cell phone. There are telephone hookups in each room. We can assist with getting a phone line with the local phone company. We have a private area with access to a public phone for use by our residents and/or their families. Phone service and fees are the responsibility of the resident to initiate up on move in to the community.

Will my loved one have internet access?

Yes, we offer Internet WiFi. Please contact our front desk for more details.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the staff aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our front desk.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the community who comes by the community periodically to monitor the activities of the community. They are not able to tell the community what to do, but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Should you have any questions regarding these matters please contact the front desk.

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