Safety is our top priority
At Coronado Heights, we’re taking additional precautions to protect our patients and team members from COVID-19. Our infection prevention team coordinates closely with local, state, and federal agencies to help ensure compliance with safety standards which include the following:
Team members and patients are enrolled in the CDC’s COVID-19 vaccination program and were among the first to be vaccinated in the state.
Our in-person visitation guidelines are designed to meet local, state, and federal regulations while helping you stay connected to your loved ones.
Personal Protective Equipment (PPE)
PPE such as N95 masks, surgical masks, gloves, and gowns are used as prescribed by infection control guidelines.
Daily Wellness Checks
Team members are screened daily for respiratory symptoms and fever.
Handwashing and Hygiene
Team members must follow stringent handwashing and hygiene protocols.
Team members practice social distancing guidelines whenever possible.
Team members and patients are tested in compliance with local, state, and federal guidelines.
Cleaning & Disinfecting
We’ve increased the frequency of cleaning and disinfecting throughout the facility.
What is the current visitor policy?
At Coronado Heights, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.
To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.
Video Visits* and Phone Calls: Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Facebook video call, please contact Samantha Rivero at (725) 200-3400.
Window Visits: Window visits are a great way to connect with your loved one in person. For assistance coordinating a window visit, click here or call us at (725) 200-3400.
Outdoor Patio Visits*: To schedule an outdoor visit, please call (725) 200-3400. For the safety of your loved ones and our team members, all visitors must adhere to the following guidance:
- Visitation will be limited to two guests at a time and 30 minutes per visit, per day
- Visitors must be age 18 or older and present identification with proof of age.
- Visitors will be screened with a questionnaire and temperature check before visitation.
- A team member will disinfect the visitation area between visits.
- Suspected or confirmed COVID-positive residents may not host visitation.
- Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
- Visitors must remain at least six feet apart, with no resident physical contact, including handshaking, hugging, or touching of any kind.
- Visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).
Indoor Visits*: Coronado Heights will allow indoor visitation during visiting hours 9am-5pm and for all residents (regardless of vaccination status), except for the following circumstances, where visitation shall be limited due to high risk of COVID-19 transmission:
- Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated may not have indoor visitation until they have met criteria to discontinue transmission-based precautions.
- Residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria to discontinue quarantine.
Safety Procedures for Indoor Visitation (In-Room Visitation): Coronado Heights will consider how the number of visitors per resident at one time and the total number of visitors in the community at one time (based on building size and physical space) may affect ability to maintain core principles of infection prevention.
- Screening – Initiate visitor screening for fever, COVID-19 symptoms, and travel related quarantine requirements.
- Age Restriction – Visitors must be no less than 18 years old and present identification with proof of their age if requested by Coronado Heights.
- Monitoring – Staff will monitor visits to ensure compliance with physical distancing, facial coverings (cloth masks or surgical mask), hand disinfection and all infection control practices. Visitor will not be allowed to go anywhere in the facility other than the location designated for the indoor visitation. Save & Exit
- Duration – Indoor visits will last no more than 30 minutes. Coronado heights may authorize an extension to the duration based on visitor compliance, demand for visitation, available staffing for screening, monitoring, and disinfecting.
*Visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, availability of resident/staff, weather conditions, and/or poor air quality.
What should healthy visitors do to keep patients safe?
Healthy visitors must follow the following precautions:
Clean your hands upon arrival and after leaving
Cover your cough or sneeze with a tissue or sleeve
Clean your hands after coughing or sneezing
Avoid close contact with people who are sick
Avoid touching your eyes, nose, and mouth
What is Coronavirus (COVID-19)?
Coronavirus (COVID-19) is a new respiratory disease spreading globally with instances of COVID-19 throughout the United States. Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases.
Who is at higher risk?
According to the Centers for Disease Control and Prevention (CDC), older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease are most at risk for getting very sick from this illness.
What is the best way to prevent the spread of COVID-19?
According to the CDC, you can protect yourself and others from COVID-19 by washing your hands often, avoiding close contact with those who are sick and those outside of your household, covering your mouth and nose with a mask when around others, covering coughs and sneezes, cleaning and disinfecting frequently touched surfaces daily, and by monitoring your health daily. Please visit this webpage for additional information.
Where can I find additional information?
Please visit CDC.gov for up-to-date information regarding COVID-19.