Frequently Asked Questions
Visiting hours We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to ensure access.
How do I find out about activities provided for the resident? We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.
Is there a limit to the number of people who can visit at one time? Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one.
Is there any private space available to use? You may reserve the private dining room for any special events (birthday, holidays, meals) with notice.
Can children visit? Yes
Can we bring a family pet to the facility? We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations. No pets are allowed in the dining area.
Can my loved one receive mail? Mail is delivered for residents to pick up at the front desk on a daily basis.
Coronado Heights Senior Living
Attn: ___________________ Room No. _____
2320 Ione Rd
Las Vegas, NV 89183
Is smoking permitted in the facility? For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.
Where should I park when I come to visit? There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food? Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts? Yes, we have beauticians available every Thursday and Friday by appointment.
Will my loved one have telephone access? All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.
Will my loved one have internet access? WiFi Internet is provided for residents and their guests.
What do we do if we have personnel concerns? Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our department managers. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman? An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing? We employ a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.